Shipping policy
Shipping Policy
Shipping Information
- If your item is in stock, your order will arrive within 10 business days.
- Your order will ship within 1–5 business days. (Orders placed after 12 p.m. ET are processed the following business day.)
- You will receive a confirmation email with tracking number when your order ships.
- If your order includes a frame, shipping lead time may vary.
International Shipping
- Customer is responsible for all duties, taxes and fees.
Additional Order Details
- Every order includes a packing list. Packing lists do not specify prices.
- For expedited shipping orders: Your order will ship within 1–5 business days with the expedited service selected.
- If you order five or more of the same item, lead time may be up to two weeks longer.
- If you plan to use your tile in an installation project, you can find tile care and installation guidance here.