Frequently Asked Shipping Questions

Why can't Motawi ship to a P.O. Box?

We use UPS to ship all packages. This allows us to track your package at every stage during the shipping process. However, UPS delivers only to business and residential addresses, and not to P.O. boxes.

When will my order ship?

Orders typically ship from our studio within four business days.

What about expedited shipping?

You can select expedited shipping as you check out. When your order is ready to ship, which is generally within four days, it will be sent by the method indicated. If you require the tile to leave our studio by a specific date, then please call us at (734) 213-0017 and we will do our best to arrange it. Due to unexpectedly high demand some items may not be available for immediate shipping.

If I select UPS Ground, what is the transit time to my state?

Find your answer in the color-coded map below.

UPS ground shipping times by state

Special note: When shipping within the state of Michigan, choose UPS Ground. It’s your best value.

What do I do if there is a problem with my order?

We try as best we can to get it right every time the first time, but occasionally things go astray or are damaged in shipping. If this happens to you, we're sorry. Please give us a call as soon as you can so we can correct the problem. (734) 213-0017.

 

Download Our Catalogs

Our full-color Motawi Gift Tile Catalog and Product Guide can both be downloaded for free from our download page. The Product Guide can also be ordered for $10 from the online store.