Motawi Tileworks, Inc. will replace or refund the purchase price of any tile and/or frame proven to be defective. However, we have no control over and are not responsible for the materials or method used to install the tile, the skill of the installer, the type of maintenance, usage or amount of traffic. We do not therefore, guarantee the tile against chipping, cracking, spalling, discoloring, wearing, or scratching once it has been installed. We assume no obligation beyond the purchase price of products supplied by Motawi Tileworks, Inc. and assume no liability for damages of any kind.

We encourage you to send your return appropriately packaged via Insured UPS and Prepaid. This is for your protection as shipping and handling charges are not refundable.