Our goal at Motawi is to make our customers happy. Occasionally, being humans, we make mistakes. When we do, it is a priority for us to put it right. If you have a question or concern about your order, please contact us at 734-213-0017 or, if you prefer, E-mail us at motawi@motawi.com.
Motawi Tileworks, Inc. will replace or refund the purchase price, plus
shipping, of any tile and/or frame that is proven to be defective. If
your shipment arrives damaged, it will be replaced at no charge.
We will refund returns, minus shipping charges, on items received within
30 days of shipping and in first quality, saleable condition. We require
a return authorization by email for all items.
The Official Fine Print:
Limited One Year Warranty
Motawi Tiles are warranted to the original consumer purchaser to be free from defects in material and workmanship for one (1) year from the date of installation. Where inspection by Motawi Tileworks, Inc. discloses any such defects occurring in normal usage within one year after installation Motawi will, at its election, repair or replace the product or make appropriate adjustment. Motawi is not liable for any direct or indirect costs associated with the repair or replacement of Motawi Tile including removal, installation or reinstallation. Motawi Tile should be inspected prior to installation and any defects must be reported at that time. Installation constitutes acceptance. Damage caused by inappropriate installation, accident, misuse, abuse, or improper maintenance is not covered by this warranty. Variations in color, shade, flow, grain, tonality, crazing, veining, and texture are inherent characteristics of Motawi Tile and are not defects. Variations in facial dimensions and thickness will be allowed as per industry standards. No warranties are made against crazing, scratching or wear due to: improper installation-including improper alteration of the surface with sealers or grout, falling objects, abuse, misuse, exposure to extreme temperatures, using improper chemicals or compounds, non-foot traffic wear or other similar incidents.
To obtain warranty service, contact
Motawi Tileworks, Inc.
170 Enterprise Drive
Ann Arbor, MI 48103
or call (734)213-0017
or email motawi@motawi.com.
IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY. SELLER DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitation on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province. Any action for breach of this warranty must be commenced within one (1) year from the time the defect occurs or should have been discovered. Some states do not allow such a limitation on the time in which to sue, so the limitation may not apply to you.
THIS IS OUR EXCLUSIVE WRITTEN WARRANTY.
